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File Format | PDF
File Size | 1.96 MB
Pages | 251
Language | English
Category | Self Help
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Description: We all know what
it's like to put off an important conversation at work--whether asking for a
raise or promotion, or telling an employee that there's a problem with his or
her performance. Now Debra Fine, conversation and communication guru, shows us
how to come out on top of those dreaded office chats--and how to achieve what
we want in each situation.
Debra includes
specific advice on exactly what to say, when to say it, and what body language
to use to achieve the desired results.
Learn how to:
Become skilled
at the art of quiet negotiation
Determine your
"sales" message
Keep meetings on
track and stick to an agenda
Analyze what
your body language conveys (often it's not what you think!)
Overcome
public-speaking fears
Offer feedback
to employees and bosses alike in a constructive, productive way
Reduce conflict
in the office and with customers and clients
Fire someone or
deny someone an expected promotion
Inform that
longtime supplier that his products haven't met with quality standards lately,
and tell that major customer that her shipment is going to be late
Master e-mail
and voice messaging etiquette, and make a positive impression every time
And much more.
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The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations
Download | Free
